Five steps for getting an A in measurement
"Measure What Matters" which is written by Katie Delahaye Paine describes five steps for getting an A in measurement in Chapter 14.
Step1: Identify and prioritize your audience
Step2: Define your objectives and get everyone on the same page
Step3: Establish a benchmark
Step4: Pick a measurement tool and collect data
Step5: Analyze the data, blean insight, make changes, and measure again
Through reading this book, we learned a lot of methods to measure your business. Whatever you do, at last, PDCA (plan - do - check - act) is the most important rule for business.
PDCA is an iterative four-step management method used in business for the control and continual improvement of processes and products.
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